We strive to ensure complete satisfaction with your purchases from Bookerads Merch Shop
Store refund policy: We strive to ensure complete satisfaction with your purchases from Bookerads Merch Shop. However, we understand that situations may arise where a return is necessary. Therefore, we offer a 14-day return policy from when you received your item.
To be eligible for a return, the item must meet the following criteria:
Unused: The item must be in its original condition.
Tags and Packaging: All tags and packaging must be intact.
Proof of Purchase: Provide either the purchase receipt or order confirmation.
To initiate a return, please contact us at customersupport@merchshop-retailgoods.com with your email address and reason for return. Please note that returning an item without prior contact will result in our inability to process your return.
Return Shipping: You are responsible for all return shipping charges unless there was an error when processing or fulfilling your order on our behalf. We recommend using a trackable shipping method for your return.
128 Dry Hill Rd., Norwalk, CT 06851 US
Order Cancellation:
You can cancel an order as long as it hasn't been sent for picking and packing in our warehouse. Contact us promptly if you wish to cancel. If the item has already left our warehouse, wait until it arrives to organize a return. Shipping costs will not be reimbursed once the order leaves our warehouse.
Damage and Issues:
We take the utmost care in packaging and shipping your items. If you receive a damaged, defective, or incorrect item, contact us immediately at customersupport@merchshop-retailgoods.com, and we will assist you accordingly.
Non-Returnable Items:
Certain products, such as used, damaged, or altered items, are not eligible for return. We will email you if your return does not meet the eligibility criteria.
Exchange Policy: (We recommend returning the item and placing a new order for an exchange to ensure swift processing and delivery.)
We recommend returning the item and placing a new order for an exchange to ensure swift processing and delivery.
Return Shipping Fee:
Customers are responsible for return shipping costs for changes of mind or exchanges.
Store Refund Policy :
Upon receiving and inspecting your return, we will initiate a refund to your original payment method within five business days. Please note that the refund processing time may vary based on your bank or credit card issuer.
If you have any questions regarding our return policy, please reach out to us at customersupport@merchshop-retailgoods.com
